![]() The latest email will be the one with the correct password but those multiple emails can confuse some homeowners. ![]() A common mistake we see homeowners make on this screen is clicking that Reset Password multiple times which will cause their password to be reset multiple times and send the homeowner multiple emails with different passwords. After select Reset Password a message will appear under Reset Password that states Please check your email for further instructions. The homeowner now has received a temporary password with instructions on how to change their password once logged in. Once they have entered their Login Email, they will want to select Reset Password. Once they homeowner has selected Forgot Password, it will request their Login Email Address. If a Homeowner doesn't remember their password, on the login screen, they have a button for Forgot Password. They will then enter their new password and click on Update Login. A homeowner can change their password in their Portal by navigating to the My Login screen. ![]() Homeowners Resetting their password on the Portal: Staff of the management company can navigate to the homeowners account in Vantaca, which will give you the option to send a reset password email or manually change their password. The options for the homeowner is to login into their account and navigate to the My Login screen or if a homeowner forgets their password, they can click on Reset Password on the main login screen. There are a few options when trying to reset a homeowners password. The scenario of a homeowner needing to reset their password is a common one. Summary: This article will show how to reset a homeowners portal password in and on the Portal itself.
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